Welcome – Torbjorn Johansson Welcome and Summit Overview by Torbjorn Johansson, CMAE Director of Education Download Presentation Why should I be led by you? – Biddy Lloyd-Jones A manager title is given to you, a leadership title has to be earned by those you lead. It is attained, not ascribed. The word ‘leadership’ by […]
We live in a world of VUCA (volatility, uncertainty, complexity and ambiguity) that requires managers of business and clubs to more nimble and forward focused. Watching trends is one way to be prepared for what may impact your club, your management team, and your members. In this session, Jeff Morgan (CMAA’s CEO) will briefly share […]
The benefits of creativity and innovation in the workplace are countless. Driving creativity and innovation within your organization leads to higher team engagement and will unlock a more meaningful culture, which will produce more robust results. The most outstanding organizations and leaders foster a culture of creativity and innovation. The most talented and driven future […]
It is worth reflecting that club life often crackles with tension and can be soaked with thinly disguised anger emanating from members harbouring a favoured conspiracy theory, or a strongly held belief of widespread incompetence. Former CMAE President David Roy CCM, Secretary Manager at Crail Golfing Society, examines the art of picking your fights. Despite […]
If you’re in hospitality, if you’re in the people business, you’ve encountered ‘Rude’. Every day. You’ve seen Rude, felt Rude, absorbed Rude and become fluent in Rude. Gregg Patterson, Founder and President of ‘Tribal Magic!!!’ examines how to prepare for it and how to purge it. Every Day – ‘Rude’ The Rude irritate and annoy […]
A manager title is given to you, a leadership title has to be earned by those you lead. It is attained, not ascribed. The word ‘leadership’ by definition requires followers. So why should they be led by you? This session will look at the difference between leadership and management and why attitude and behaviour are […]
Culture will define your club, it’s your guiding principle, it is a shared system of beliefs, it directs and guides the way your team acts and feels. Consumers and members are looking for more than they used to, a sense of alignment and engagement, they don’t just want to be a member, they want to […]
The European Club Education Foundation (ECEF) is delighted to invite applicants from existing and aspiring Club Managers aged under 30 who want to enrol on the Club Managers Association of Europe’s (CMAE) renowned Management Development Programme (MDP). MDP Part 1 focuses on Club Operations and is seen as the best entry level management course in […]
In a time of uncertainty, discomfort, or fear, it is the right time to focus your attention and energies on being responsive to all of the unpredictable situations that lie ahead. It’s a wide-spread crisis; however, when you rise to the occasion, you will realize just how effective and resilient a leader you are, says […]
RESILIENCE is the capacity to recover quickly from difficulties or change, adapting in the face of adversity, trauma, tragedy or threats. It’s an important word to keep hold of. Jules Murray explains. So how are you coping during Covid-19 and what are you doing to build your resilience to this unprecedented interruption to ‘business as […]
Volunteers are more likely to stay at your club if they have a fun and rewarding experience, says Sport England. And with more than 32 million over-16s giving up their free time, the industry body offers top tips on attracting and keeping young volunteers. Volunteers are more likely to stay at your club if they […]
Each new set of Board members are faced with the same conundrum: the desire to achieve things and make a difference, but only a limited term with which to do it. The answer to this issue, is to instil a sense of mission and to focus the attention of Board members on longer term issues. […]
